Support

You have access to support on HotCalc via the TeamViewer info TeamViewer application. TeamViewer allows free long-distance service and remote desktop sharing via the Internet.

TeamViewer Stäng
TeamViewer logo TeamViewer är en lösning för enkel desktop sharing. Via applikationen låter du din bildskärm fjärrstyras av vår kundsupport. TeamViewer är en av de snabbast växande lösningarna för fjärrstyrning och fjärrpresentation. Användningen är enkel, säker och tillförlitligheten hög.

Läs mer på TeamViewer.com (extern länk - öppnas i nytt fönster)
KONTAKTINFORMATION Stäng
  Erik Bergman Gitte Bergman
Telefon
Mobil
E-mail/Skype
   0300-624 33
0707-46 16 30
adactor@hotcalc.se
0733-618 518
gitte.bergman@hotcalc.se
  1. Download TeamViewer to your computer via the link below.
    Save the file TeamViewerQS.exe where you can easily find it, for example on your desktop (or another location on your computer that is more suitable to you - but remember where you put it!).
  2. Once the download is complete, double click the file TeamViewerQS.exe. This starts the support program (nothing will be installed on your computer).
    Note that it may take up to a full minute for the program to start - be patient!
  3. When TeamViewer has started, the ID-nummer for the computer you are using is displayed.
  4. Contact the HotCalc support by phone or Skype and state your ID number.
    The password is usually masked and is already known to the HotCalc Support. If your password is shown unmasked, you must state the password to HotCalc Support in order for a connection to be established.
  5. When the HotCalc Support connects to your computer, the background color of your desktop will change to black temporarily, the computer can then be remotely controlled and support begins.
  6. When the support session is finished the connection between the computers is closed. At the same time the background color of your desktop is restored.
  7. Close the dialog box for TeamViewer by clicking Cancel.
  8. The next time you need support, you do not have to download TeamViewerQS.exe again but just follow the instructions in paragraph No. 3-8 above.
Ladda ner Download TeamViewer